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Privacy Policy

RIGHTS

WHAT DO YOU KNOW ABOUT PRIVACY OF YOUR INFORMATION?

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Our laws need to respect the rights of people with disability. You should be included in community life. You have the same rights as everyone.

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You should be able to: 

  • Participate in your religion.

  • Express your sexuality.

  • Communicate in your family’s language.

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What are your rights?

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You should be able to:

  • Make complaints.

  • Able to say you want to go to another provider.

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You should be:

  • Safe in your home and anywhere else.

  • Treated with respect.

  • Part of your cultural community.

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We agree to follow your wishes and Charter of Rights.

WHAT DO YOU KNOW ABOUT PRIVACY OF YOUR INFORMATION? We

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We store information like;

  • Your name, address and phone number.

  • People who you are close to (mum, daughter…etc).

  • Details about why and how we are helping you.

 

This helps us to support you, and to check the quality of our services. We are responsible for keeping your information safe.

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We use your information so we can work with you to design supports to suit
you.

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We only share your information:

  • With a trusted person.

  • When we need to so that you can be safe.

  • With your permission to provide required information to NDIS or other
    government organizations.

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When asked to share you information you can say ‘No’ or opt out of sharing it.


We keep your information safe so only those you consent can see it.

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You have several rights with your information:

  • The right to see a copy of the information we hold about you.

  • The right to have inaccurate or incomplete information corrected by us.

  • The right to object to any information you think is inaccurate.

  • If you want to see your information, just ask your trusted person who will ask us.

Start Your Journey With Vital Care Assist Today!

With access to 24-hour assistance, you can be rest assured of a dedicated service every minute.

Vital Care Assist acknowledge Aboriginal people as the First Nations Peoples of NSW and pays our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

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